Stauer Reviews

Affordable Prices: Stauer offers high-quality jewelry and watches at significantly lower prices compared to competitors.

Satisfaction Guarantee: The company provides a satisfaction guarantee, ensuring customers are satisfied with their purchases.

Online Ordering: Stauer allows customers to securely purchase items online with various shipping options.

Membership Plans: The Platinum Membership offers exclusive discounts and access to special deals.

Customer Service: Many customers praise Stauer's customer service, noting that issues are often resolved promptly.

Quality Issues: Some customers have reported receiving low-quality products, including watches that stop working or jewelry with small stones compared to the pictures.

Shipping Delays: There have been complaints about slow shipping times, which can be a problem for gift purchases.

Customer Service Issues: Some customers have experienced difficulties in reaching customer service or receiving refunds, leading to frustration.

Return Policy: The return policy is limited to 30 days, and some customers have reported difficulties in getting refunds.

Mixed Material Quality: Some products, like watches, may use affordable materials that tarnish or have fake "genuine leather" bands.